TERMS AND CONDITIONS
Last Updated: 17 September 2026
Welcome to Ventu Kenya.
These Terms and Conditions govern your use of our website, https://ventukenya.com, and any purchases made through our website or directly from Ventu Kenya.
By accessing our website, placing an order, making a payment, or using our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website or services.
1. BUSINESS INFORMATION
Business Name: Ventu Kenya
Website: https://ventukenya.com
Email: ventukenya@gmail.com
Phone: +254 704 783 308
Physical Location: Nairobi CBD, Moi Avenue, Iconic Plaza, 3rd Floor, Shop T11
Country: Kenya
2. ABOUT VENTU KENYA
Ventu Kenya is a retail and e-commerce business operating in Kenya.
We sell a variety of consumer products through our website and physical shop.
Our product categories may include, but are not limited to:
- Bags
- Suitcases
- Shoes
- Home products
- Kitchen products
- Bedroom products
- Office products
- Outdoor products
- Gifts
- Fashion products
- Beauty products
- Toys
- Corporate gifts
- Accessories
- Other general retail products
Product categories may be added, removed, or changed from time to time.
3. ACCEPTANCE OF THESE TERMS
By using our website or placing an order with Ventu Kenya, you confirm that:
- You have read and understood these Terms and Conditions.
- You agree to comply with these Terms and Conditions.
- The information you provide to us is accurate and complete.
- You are legally capable of entering into a purchase agreement.
If you are placing an order on behalf of another person or business, you confirm that you have authority to do so.
4. PRODUCTS
We make reasonable efforts to ensure that all products displayed on our website are described as accurately as possible.
Product information may include:
- Product name
- Description
- Images
- Size
- Colour
- Material
- Specifications
- Price
- Availability
- Other relevant information
However, actual product colours may appear slightly different depending on lighting, photography, manufacturing variations, and the screen or device used to view the product.
Packaging, labels, designs, and minor product details may also vary depending on the manufacturer or supplier.
Such minor variations do not necessarily mean that the product is defective.
5. PRODUCT AVAILABILITY
All products displayed on our website are subject to availability.
Although we aim to maintain accurate stock information, a product may occasionally become unavailable before our website stock records are updated.
If you order a product that becomes unavailable, we may:
- Contact you and offer an alternative product.
- Ask you to wait until the product is restocked.
- Offer store credit where agreed.
- Refund the amount paid for the unavailable product.
We are not obligated to supply a product that is no longer available.
6. PRICES
All prices displayed on ventukenya.com are generally listed in Kenyan Shillings (KES) unless otherwise stated.
Prices may change from time to time without prior notice.
The price applicable to your order will normally be the price displayed at the time the order is placed.
We reserve the right to correct pricing errors caused by:
- Technical errors
- Website errors
- Typographical mistakes
- System problems
- Incorrect product uploads
- Administrative mistakes
If an incorrect price affects an order you have already placed, we will contact you before completing the order.
Where payment has already been made, you may be offered the option to:
- Pay the correct amount.
- Select another product.
- Receive a refund where appropriate.
7. PLACING AN ORDER
Customers may place orders through ventukenya.com.
When placing an order, you may be required to provide information including:
- Full name
- Phone number
- Email address
- Delivery location
- Billing information
- Payment details
You are responsible for ensuring that the information provided is correct.
Orders submitted through the website are subject to confirmation and acceptance by Ventu Kenya.
8. ORDER CONFIRMATION
After placing an order, you may receive an order confirmation through:
- SMS
- Phone call
- Website notification
- Another communication method
Receiving an automated order confirmation does not necessarily mean that your order has been fully accepted or dispatched.
We may contact you to verify the order before processing it.
9. RIGHT TO CANCEL OR DECLINE AN ORDER
Ventu Kenya reserves the right to decline or cancel an order where necessary.
This may happen where:
- A product is out of stock.
- Incorrect information has been provided.
- Payment has failed.
- Payment cannot be verified.
- Fraudulent or suspicious activity is suspected.
- A pricing error has occurred.
- Delivery to the requested location is not possible.
- The order violates these Terms and Conditions.
- Circumstances outside our reasonable control prevent fulfilment.
Where an order has already been paid for and we cancel it, we will arrange an appropriate refund where applicable.
10. PAYMENT
Customers may pay using the payment methods displayed during checkout.
Available payment methods may include:
- M-Pesa
- Mobile money
- Debit cards
- Credit cards
- Bank payments
- Payment gateways
- Pay on Delivery where available
- Other payment options provided on the website
Payment options may change from time to time.
Where advance payment is required, an order may only be processed after payment has been confirmed.
11. PAYMENT PROCESSORS
Some payments may be processed by third-party payment providers.
These providers may have their own terms, conditions, and privacy policies.
Ventu Kenya may not have direct control over delays caused by:
- Banks
- Card issuers
- Mobile money providers
- Payment gateways
- Internet outages
- Payment verification systems
Customers should contact us if a payment has been deducted but the order has not been confirmed.
12. FRAUD PREVENTION
We reserve the right to verify transactions that appear unusual or suspicious.
We may request additional information before processing certain orders.
This may include:
- Proof of payment
- Order verification
- Customer identity confirmation
- Delivery address confirmation
- Phone number confirmation
Orders suspected to involve fraud or unauthorized payments may be cancelled.
Fraudulent activities may also be reported to the appropriate authorities or financial service providers.
13. DELIVERY
Ventu Kenya provides delivery services within Kenya depending on the customer’s location and the delivery options available.
Customers must provide an accurate:
- Phone number
- Delivery location
- Recipient name
- Relevant delivery instructions
Estimated delivery times may be displayed on the website or communicated after an order is placed.
Delivery times are estimates and are not always guaranteed.
14. DELIVERY DELAYS
Delivery may be delayed due to circumstances such as:
- Traffic
- Weather
- Courier delays
- Public holidays
- High order volumes
- Customer unavailability
- Incorrect customer information
- Transport disruptions
- Events beyond our reasonable control
We will make reasonable efforts to complete deliveries within the expected timeframe.
15. DELIVERY CHARGES
Delivery charges may depend on:
- Customer location
- Distance
- Product size
- Product weight
- Delivery company
- Delivery method
Applicable delivery fees will normally be displayed or communicated before the order is completed.
Additional charges may apply where a customer changes the delivery destination after an order has already been dispatched.
16. FAILED DELIVERY
Customers should remain reachable using the phone number provided during checkout.
If a delivery cannot be completed because:
- The customer is unavailable.
- The phone number is incorrect.
- The delivery address is incorrect.
- The customer refuses to receive the order.
- The customer changes the delivery location after dispatch.
The customer may be required to pay an additional delivery fee for another delivery attempt.
17. STORE COLLECTION
Where store collection is available, customers may collect their orders from:
Ventu Kenya
Nairobi CBD
Moi Avenue
Iconic Plaza
3rd Floor
Shop T11
Customers may be required to provide:
- Order number
- Phone number
- Payment confirmation
- Identification or other reasonable verification
before an order is released.
18. INSPECTION OF PRODUCTS
Customers are encouraged to inspect products as soon as reasonably possible after receiving them.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Significantly different from what you ordered
please contact Ventu Kenya as soon as possible using the contact details provided below.
19. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, and refunds are governed by our separate Return and Refund Policy published on ventukenya.com.
Products submitted for return may be inspected before an exchange or refund is approved.
Returned products may be required to be:
- Unused
- Undamaged
- In suitable condition
- In their original packaging where applicable
- Accompanied by proof of purchase
Certain products may not qualify for return due to hygiene, safety, customization, usage, or other legitimate reasons.
Nothing in these Terms and Conditions is intended to remove any consumer rights provided under applicable Kenyan law.
20. REFUNDS
Where a refund is approved, the refund may be processed using the original payment method or another mutually agreed method.
The time taken for funds to appear may depend on:
- The customer’s bank
- Mobile money provider
- Payment processor
- Card issuer
Third-party processing timelines may be outside Ventu Kenya’s direct control.
21. PROMOTIONS AND DISCOUNTS
Ventu Kenya may occasionally offer:
- Discounts
- Promotional prices
- Coupon codes
- Free delivery offers
- Flash sales
- Special campaigns
- Customer rewards
Promotional offers may be subject to separate conditions.
Unless otherwise stated:
- Discounts cannot be exchanged for cash.
- Promotional codes may have expiry dates.
- Multiple discounts may not be combined.
- Promotions may only apply to selected products.
- Promotional offers may end when stock runs out.
We reserve the right to correct or cancel promotions created by technical or pricing errors.
22. CUSTOMER ACCOUNTS
Customers may be allowed to create accounts on ventukenya.com.
Customers are responsible for:
- Keeping login details confidential.
- Providing accurate account information.
- Protecting passwords.
- Monitoring activity conducted through their accounts.
If you suspect unauthorized access to your account, please contact us.
23. CUSTOMER INFORMATION
You agree to provide accurate and current information when placing an order or creating an account.
Ventu Kenya will not be responsible for losses, delays, or failed deliveries caused by incorrect customer information.
24. WEBSITE USE
You may use ventukenya.com for lawful shopping and information purposes.
You must not use the website to:
- Commit fraud.
- Submit false orders.
- Attempt unauthorized access.
- Upload malicious software.
- Disrupt website operations.
- Copy or scrape content unlawfully.
- Interfere with website security.
- Misuse payment systems.
- Carry out illegal activities.
We may restrict or terminate access where misuse is suspected.
25. INTELLECTUAL PROPERTY
Content created for ventukenya.com may be protected by intellectual property rights.
This may include:
- Ventu Kenya branding
- Logos
- Website design
- Product descriptions
- Graphics
- Photographs
- Marketing materials
- Written content
You may not copy, reproduce, distribute, republish, or commercially exploit our original content without permission.
Brand names and trademarks belonging to third parties remain the property of their respective owners.
26. THIRD-PARTY BRANDS
Ventu Kenya may sell products manufactured or supplied by third-party brands.
The appearance of a third-party trademark or brand name on our website does not automatically mean Ventu Kenya is officially affiliated with or endorsed by that brand.
All third-party trademarks remain the property of their respective owners.
27. THIRD-PARTY SERVICES
Our website may use third-party providers for services such as:
- Website hosting
- Payment processing
- Delivery
- Analytics
- Advertising
- Communication
- Customer support
- Website security
These providers operate under their own terms and policies.
We are not responsible for the independent actions or systems of third-party providers outside our reasonable control.
28. GOOGLE SERVICES
Ventu Kenya may use Google products and services including:
- Google Ads
- Google Analytics
- Google Merchant Center
- Google Shopping
- Google Search
- Other Google services
The use of these services does not mean that Ventu Kenya is owned by, operated by, endorsed by, or officially affiliated with Google.
Google may collect and process certain information in accordance with its own policies.
More information about data collection and tracking technologies may be provided in our Privacy Policy and Cookie Policy.
29. ADVERTISING PLATFORMS
Ventu Kenya may also advertise through platforms such as:
- TikTok
- Other digital advertising platforms
Customers may arrive at our website through advertisements placed on these platforms.
Advertising platforms operate independently and maintain their own terms and privacy policies.
30. PRIVACY
We take customer privacy seriously.
Personal information collected through ventukenya.com may include:
- Name
- Phone number
- Email address
- Delivery details
- Order information
- Payment-related information
- Website usage information
Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.
Customers should review our Privacy Policy for more information.
31. COOKIES
Our website may use cookies and similar technologies to:
- Improve website performance.
- Remember customer preferences.
- Analyse website traffic.
- Support advertising.
- Improve shopping experiences.
- Measure marketing campaigns.
More information may be provided in our Cookie Policy or Privacy Policy.
32. WARRANTIES
Where products are supplied with a manufacturer or supplier warranty, the applicable warranty terms may be communicated with the product or upon request.
Warranty coverage may vary depending on the product.
Ventu Kenya does not create additional manufacturer warranties unless expressly stated.
33. LIMITATION OF LIABILITY
Ventu Kenya will take reasonable steps to provide accurate product information, secure ordering, reliable products, and reasonable customer service.
However, to the extent permitted by law, Ventu Kenya will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to exclude any legal liability that cannot lawfully be excluded under Kenyan law.
34. FORCE MAJEURE
Ventu Kenya shall not be responsible for delays or failure to perform an obligation where such failure is caused by circumstances outside our reasonable control.
These circumstances may include:
- Natural disasters
- Flooding
- Fires
- Severe weather
- Government restrictions
- Civil disturbances
- Strikes
- Transport disruptions
- Internet outages
- Payment system failures
- National emergencies
- Other unforeseen events
35. PRODUCT MISUSE
Customers are responsible for using products according to their intended purpose and any manufacturer instructions.
Ventu Kenya will not be responsible for damage caused by:
- Improper use
- Negligence
- Unauthorized modification
- Failure to follow instructions
- Normal wear and tear
- Accidental damage after delivery
except where applicable law provides otherwise.
36. LINKS TO OTHER WEBSITES
Our website may contain links to external websites.
These websites are operated independently.
Ventu Kenya is not responsible for:
- Their content
- Their security
- Their privacy practices
- Their products
- Their services
Customers should review the relevant terms and policies of external websites.
37. ELECTRONIC COMMUNICATION
By contacting us, registering on our website, or placing an order, you agree that we may communicate with you electronically where appropriate.
This may include:
- SMS
- Phone calls
- Website notifications
We may use these channels for order-related communication, customer service, delivery updates, and other legitimate business communications.
Marketing messages will be handled in accordance with applicable requirements.
38. CHANGES TO THESE TERMS
Ventu Kenya may update these Terms and Conditions from time to time.
Any changes will be published on ventukenya.com.
The date at the top of this page indicates when the Terms and Conditions were last updated.
Customers are encouraged to review this page periodically.
39. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
40. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of Kenya.
Any dispute arising from the use of ventukenya.com, an order, or our services shall be handled in accordance with applicable Kenyan law.
41. CUSTOMER SUPPORT AND CONTACT INFORMATION
If you have any questions about:
- Orders
- Products
- Payments
- Delivery
- Returns
- Refunds
- Website use
- These Terms and Conditions
please contact us using the information below.
VENTU KENYA
Website: https://ventukenya.com
Email: ventukenya@gmail.com
Phone: +254 704 783 308
Physical Store:
Nairobi CBD, Moi Avenue
Iconic Plaza
3rd Floor
Shop T11
Nairobi, Kenya
By using ventukenya.com or placing an order with Ventu Kenya, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.